Privacy Policy

Canada Privacy & Security
Your Privacy
Thank you for shopping at Sparroh. Ensuring the privacy and security of our customers personal information is very important to all of us. Our Privacy and Security Policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information.
This Privacy and Security Policy applies to personal information we collect from our Canadian customers through our website located at and through other interactions with our Canadian customers.
Collected Information
We collect personal information when you purchase, order, return or exchange products and services; sign up for our newsletter, or other mailing list; purchase a gift card; visit or register on our website; apply for a job at Sparroh; tell a friend about one of our products or services; participate in a promotion or survey; or contact us with a comment, question or complaint.
Shopping at Sparroh
If you use a credit, debit card or other electronic payment for any of your purchases, we collect your credit or debit card-related information for the purposes of processing your payment.
Sparroh News
If you sign-up for Sparroh enews and/or paper based notifications, we collect personal information such as your name, mailing address, email address, phone number and birthday. We use this information to communicate with you and provide you with useful services and special benefits.
We offer those who sign-up for our enews advanced notice of sales, new merchandise, store openings and other Sparroh news. Email addresses are only used internally for the purpose of sending you these emails. We respect your privacy rights and will not sell or rent your email address to other companies without your consent. If you would like to unsubscribe from our email list at any time email with the subject box ‘unsubscribe’ or in the bottom link of the enews.
When you sign-up for our email list, we may also may collect optional information such as your name, postal code, and product interests. We use this personal information to tailor our email messages and to enhance our product and service offerings.
If you sign-up for the paper based mailing list, we collect your name and mailing address. If you no longer wish to receive mail from us please send your name and mailing address as shown on your mail in an email to or call 613 315 4537.
Gift Cards
When you purchase a gift card, we collect your name, billing address, the address for delivery, phone number, email address, credit card information, amount of the purchase, and a username and password. We use this information to process and fulfill your gift card order.
Optional Information
We may collect optional demographic and/or preference information. We use this information to tailor or improve our product and service offerings, as well as for marketing research purposes.
Apply for a Job
If you apply for or enquire about a job at Sparroh, you may provide us with personal information about yourself, such as that contained in a resume or similar employment-related materials. We use this information for the purpose of processing and responding to your enquiry or job application.
Tell A Friend
If you send an email to a friend through our website to tell them about one of our products or services, we collect you and your friend’s name and email address as well as any message you provide. We will not use you or your friend's email information for any other purpose.
Promotions and Surveys
When you participate in a promotion or respond to one of our surveys, we may collect your name, address, phone number and email address. We use this information to administer your participation in the promotion and, for surveys, to contact you with follow-up questions.
Customer Service
When you contact one of our customer service representatives with a question, feedback or other comment, you may be asked for information that identifies you, such as your name, address and telephone number. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our products or website.
Website Information Collected
You can visit without telling us who you are or providing us with any personal information. However, we collect the IP (Internet protocol) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.
We use cookies and similar technologies to collect product and purchase information from the pages you access or visit. Cookies are bits of information that are automatically stored on your computer so we can recognize you when you return. We use cookies to better understand your use of so that we may continue to refine and improve the website for our customers. If you do not wish to have cookies on your system, you can set your browser preferences to disable them. However, if you decide not to accept cookies, you may not be able to take advantage of all of the features on . The information collected through cookies may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.
Third Party Links and Advertisements
Our website may provide links to third party websites. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent. Sparroh provides links to third party websites as a convenience to the user. The inclusion of any link does not imply our/Sparroh's endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend you read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your personal information.
We may also use third parties to serve Sparroh advertisements on other websites. In order to measure the effectiveness of our advertisements, these companies may use tracer tags or web beacons to report certain information (but not your name, address, email address or telephone number) about your visits to and the websites which advertise and feature links to
Social Media
We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on our website and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.
Information We Share
We may transfer (or otherwise make available) your personal information to other members of the Sparroh corporate family and other third parties who provide services on our behalf. We may use service providers to process data and online payments, deliver our products and services, host our website, send emails, run our promotions and surveys, help us better understand your use of and refine and improve the website.
All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws. These companies are not authorized to use your information in any manner, other than in helping us to provide you with products and services or as otherwise required by applicable law. Your personal information may be stored and processed in Canada by our affiliates and other third party service providers.
Secondary Marketing
We may obtain your permission to share your contact information with carefully selected marketing partners who may contact you by mail or email with offers about products and services that may be of interest to you. You will be able to remove your name from such marketing lists at any other time by contacting us at 613 315 4537 or ,  you may also click on the unsubscribe link at the bottom of our emails.
Please note that Sparroh must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by Canadian or US law. We may also disclose personal information to assist us in collecting a debt owed by you, or otherwise where necessary for the establishment, exercise or defence of legal claims.
 Retention of Personal Information
We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.
Security of Personal Information
Your privacy is important to us. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorized access, use, modification and disclosure of personal information in our custody and control. We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy and Security Policy.
To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.
Policy Changes may periodically update this Privacy and Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. We will treat your personal information in accordance with the Privacy and Security Policy in place at the time your information was collected.
Contact Us
Feel free to contact us with any questions about our Privacy and Security Policy or the manner in which we treat your personal information or to withdraw your name from an email or other marketing list.
If you wish to access or update the personal information we have about you, or to correct factual errors in our records, please contact us as set out below. To protect your privacy, we will take reasonable steps to help verify your identity before granting access or making corrections. You can also easily update your account information by logging on to and clicking ‘my account.’
Phone: 613 315 4537

47 Rosebery Avenue
Attn: Sparroh Customer Service
K1S 1W1